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17 Dec 2014 This guide contains information for contact center agents who use Cisco Agent Desktop (CAD) on their computers. 20 Apr 2018 The Cisco Agent Desktop for Cisco Unified Contact Center Express (UCCX) is a computer telephony integration application that allows users to17 Dec 2014 This guide contains information for contact center supervisors who use Cisco Supervisor Desktop, including viewing agent statistics, monitoring 12 Dec 2013 This guide contains the information you need to configure and administer Cisco Agent Desktop including devices, services, users, and Fax: 408 527-0883. Cisco Agent Desktop User Guide. CAD 8.0 for Cisco Unified Contact Center Express Release 8.0. Cisco Unified Communications Manager 14 May 2003 800 553-NETS (6387). Fax: 408 526-4100. Cisco Agent Desktop User Guide. Cisco Desktop Product Suite 4.5 (ICD). Customer Order Number:. Cisco Agent Desktop Quick Start Guide/Cisco Unified Contact Center Enterprise, Danish, Release 7.5 (PDF - 502 Cisco Agent Desktop Browser Edition 8.0 Quick Start (PDF - 132 KB); Cisco Agent Desktop User Guide/Cisco Unified Contact Center Enterprise and Hosted, Fax: 408 527-0883. Cisco Agent Desktop User Guide. CAD 10.0 for Cisco Unified Contact Center Express Release 10.0. First Published: December 12, 2013 . This quick start guide contains information on the most common tasks performed by agents using Agent Desktop.